--- title: "\"The bundle cannot be accessed as the required module is not active\" error: " description: "\"The bundle cannot be accessed as the required module is not active\" error: " --- [Skip to content](https://support.bundledocs.com/knowledge/the-bundle-cannot-be-accessed-as-the-required-module-is-not-active-error-#main-content) [![Bundledocs Logo](https://support.bundledocs.com/hs-fs/hubfs/Bundledocs%20Logo-1.png?width=204&height=30&name=Bundledocs%20Logo-1.png)](https://www.bundledocs.com/) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.bundledocs.com/knowledge?hsLang=en) 2. [Frequently Asked Questions](https://support.bundledocs.com/knowledge/frequently-asked-questions?hsLang=en) # "The bundle cannot be accessed as the required module is not active" error: ## This error would indicate that either the user trying to access the bundle or the owner of the bundle are not members of the organisation/ do not have licenses applied. An admin/organisation owner should follow these steps to check this: 1\. Click on your user email at the top right corner of Bundledocs. ![](https://support.bundledocs.com/hs-fs/hubfs/image-png-Aug-19-2025-03-39-11-2758-PM.png?width=670&height=377&name=image-png-Aug-19-2025-03-39-11-2758-PM.png) 2\. Select ![](https://support.bundledocs.com/hs-fs/hubfs/Groups%20and%20Sharing-png-Jun-11-2025-01-22-42-7063-PM.png?width=18&height=20&name=Groups%20and%20Sharing-png-Jun-11-2025-01-22-42-7063-PM.png) **Groups & Sharing** from the drop down menu. ![](https://support.bundledocs.com/hs-fs/hubfs/image-png-Aug-19-2025-03-45-38-0218-PM.png?width=670&height=377&name=image-png-Aug-19-2025-03-45-38-0218-PM.png) 3.Select your  ![](https://support.bundledocs.com/hs-fs/hubfs/Organisation%20(1)-png.png?width=25&height=20&name=Organisation%20(1)-png.png) **Organisation group**, identified by a brief case icon. ![](https://support.bundledocs.com/hs-fs/hubfs/image-png-Aug-19-2025-03-46-29-0313-PM.png?width=670&height=377&name=image-png-Aug-19-2025-03-46-29-0313-PM.png) 4\. Here you will see all of the users listed. Next to the user's name, their status will appear. To solve the above error, users need to be listed as Member. ![](https://support.bundledocs.com/hs-fs/hubfs/image-png-Sep-02-2025-04-00-23-2500-PM.png?width=670&height=377&name=image-png-Sep-02-2025-04-00-23-2500-PM.png)  If the users are listed as Invited, the invitation to join the organisation needs to be resent using the ![](https://support.bundledocs.com/hs-fs/hubfs/Invited-png.png?width=20&height=20&name=Invited-png.png)**Resend Invitation** (blue paper plane icon) next to the user. Once the email invitation is accepted by the user, their status will change to Member. ![](https://support.bundledocs.com/hs-fs/hubfs/image-png-Sep-02-2025-04-01-17-8122-PM.png?width=670&height=377&name=image-png-Sep-02-2025-04-01-17-8122-PM.png) 5\. To the right of each user there’s a **Bundledocs** button, this is how we apply the license. When that button is blue, the license is applied. When the button is white, the license is off. ![](https://support.bundledocs.com/hs-fs/hubfs/image-png-Aug-19-2025-03-50-36-0013-PM.png?width=670&height=377&name=image-png-Aug-19-2025-03-50-36-0013-PM.png) To add a license, you simply need to click on the **Bundledocs** button that appears in white for the user (meaning the license is currently off). This will prompt a confirmation window where you have to click **OK**. ![](https://support.bundledocs.com/hs-fs/hubfs/image-png-Aug-19-2025-03-52-14-0718-PM.png?width=670&height=377&name=image-png-Aug-19-2025-03-52-14-0718-PM.png) Once you ensure licenses are assigned for the user trying to access the bundle/ the owner of the bundle and both of their statuses are Member, this should remove the error. - [Bundling](https://support.bundledocs.com/knowledge/bundling?hsLang=en#main-content) - [Workspace, Bundles & Templates](https://support.bundledocs.com/knowledge/bundling?hsLang=en#workspace-bundles-templates) - [Sections](https://support.bundledocs.com/knowledge/bundling?hsLang=en#sections) - [Working with Documents](https://support.bundledocs.com/knowledge/bundling?hsLang=en#working-with-documents) - [Working with Dates](https://support.bundledocs.com/knowledge/bundling?hsLang=en#working-with-dates) - [Redact, Annotate & PDF Editing](https://support.bundledocs.com/knowledge/redact-annotate-pdf-editing?hsLang=en#main-content) - [Document Previewer](https://support.bundledocs.com/knowledge/redact-annotate-pdf-editing?hsLang=en#document-previewer) - [Annotate](https://support.bundledocs.com/knowledge/redact-annotate-pdf-editing?hsLang=en#annotate) - [PDF Editing](https://support.bundledocs.com/knowledge/redact-annotate-pdf-editing?hsLang=en#pdf-editing) - [Text Editing](https://support.bundledocs.com/knowledge/redact-annotate-pdf-editing?hsLang=en#text-editing) - [Generate, Customise & Format Bundles](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#main-content) - [Export Formats & Core Bundles](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#export-formats-core-bundles) - [Optimise Bundle](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#optimise-bundle) - [Index & Custom Index](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#index-custom-index) - [Bookmarks](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#bookmarks) - [Section Pages](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#section-pages) - [Digital Numbering](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#digital-numbering) - [Bates Numbering](https://support.bundledocs.com/knowledge/generate-customise-format-bundles?hsLang=en#bates-numbering) - [Sharing & Collaboration](https://support.bundledocs.com/knowledge/sharing-collaboration?hsLang=en#main-content) - [Password Protect Bundle](https://support.bundledocs.com/knowledge/sharing-collaboration?hsLang=en#password-protect-bundle) - [Secure Share](https://support.bundledocs.com/knowledge/sharing-collaboration?hsLang=en#secure-share) - [Collaboration](https://support.bundledocs.com/knowledge/sharing-collaboration?hsLang=en#collaboration) - [Integrations & Uploading](https://support.bundledocs.com/knowledge/integrations-uploading?hsLang=en#main-content) - [Integrations](https://support.bundledocs.com/knowledge/integrations-uploading?hsLang=en#integrations) - [Advanced Features](https://support.bundledocs.com/knowledge/advanced-features?hsLang=en#main-content) - [Volumes](https://support.bundledocs.com/knowledge/advanced-features?hsLang=en#volumes) - [OCR](https://support.bundledocs.com/knowledge/advanced-features?hsLang=en#ocr) - [Frequently Asked Questions](https://support.bundledocs.com/knowledge/frequently-asked-questions?hsLang=en) - [Admin & Reporting](https://support.bundledocs.com/knowledge/admin-reporting?hsLang=en#main-content) - [Manage Users & Groups](https://support.bundledocs.com/knowledge/admin-reporting?hsLang=en#manage-users-groups) - [Account & Billing](https://support.bundledocs.com/knowledge/account-billing?hsLang=en#main-content) - [Account Settings](https://support.bundledocs.com/knowledge/account-billing?hsLang=en#account-settings) - [Billing](https://support.bundledocs.com/knowledge/account-billing?hsLang=en#billing) © 2025 Bundledocs is a trademark of Meditati Ltd.    [Terms of Service](https://www.bundledocs.com/terms-of-service)   [Privacy Policy](https://www.bundledocs.com/privacy-policy)    [Usage of Cookies](https://www.bundledocs.com/privacy-policy/#EUCookieLegislationCompliance)